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We ship small furnishings, decor accessories and bedding via United Parcel Service (UPS) and offer three shipping options for delivery within the contiguous United States, Standard, Express 2-Day and Express Overnight/Saturday. Larger items are shipped via special in-home furniture freight carriers.
At this time Spoiled Rotten Too cannot ship outside the contiguous states, We do, however, encourage individuals who live outside the continental US to consult with freight forwarding company. Spoiled Rotten Too is happy to ship items to freight forwarding companies within the US that can then ship items to international destinations.
Shipping and Delivery
Small furnishings, décor accessories and bedding are typically shipped via ground service with small package couriers. Orders will arrive 5 to 7 business days from the date shipped.
Express shipping charges for items needed to be delivered in 2-Day or Overnight/Saturday delivery please contact us at customerservice@spoiledrottentoo.com or by calling us at toll free (877) Spoiledme (776-4563) or (516) 677- 0707 for the specific charge related for this service. Also not all items are available with Express shipping options.
Standard shipping are based on the total price of the order and outlined in the chart below. Home Delivery & Shipping surcharges for oversized and furniture items are in addition to the costs shown below:
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Price of Item |
Shipping Cost |
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Up to $34.99 |
$6.95 |
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| $35 - $49.99 |
$8.95 |
| $50 - $99.99 |
$12.95 |
| $100 - $149.99 |
$14.95 |
| $150 - $199.99 |
$17.95 |
| $200 and Up |
9.0% of item price |
Please note that free shipping promotions apply only to standard shipping charges, based on the chart above. Free shipping promotions do not include any freight shipping surcharges on oversized items and on any home delivery surcharges. Therefore these freight charges are not included in any free shipping offers. For information regarding this, please contact us at customerservice@spoiledrottentoo.com or by calling a Customer Service Representative at toll free (877) Spoilme (776-4563) or (516) 677-0707.
Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Home Delivery with special in-home furniture carriers. Home Delivery or Shipping surcharges for oversized items are noted in an item's product page and in your Shopping Cart in the options area or in some cases you may be requested to call the customer service telephone line for a shipping quote and arrange this in advance.
Furniture that is shipped with an in-home delivery service via Standard Home Delivery will be placed inside the main threshold of the home. Because of our commitment to exceptional customer service, Spoiled Rotten Too also offers Premier Home Delivery for many oversized items in our collection. Upon delivery, the Premier Home Delivery (White Glove Services) carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly service is not provided.) If Premier Home Delivery is available for an item, it will be presented as an option on an item's product page. This convenient service is an extra charge per item, above the regular standard shipping cost and surcharge.
If you are ordering several pieces of furniture at that same time from the same manufacturer you may be able to save on freight carrier charges! In this case please contact us directly via phone and we can help you place the order.
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. When delivery appointments are missed, the shipping company may assess a missed appointment charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon deliver. If you have questions regarding your shipping costs, please do not hesitate to contact us at customerservice@spoiledrottentoo.com or by calling toll free (877) Spoilme (776-4563) or (516)-677-0707.
It is important to measure carefully and correctly when placing orders for furniture items. The measurement for all our larger items are listed, but please take into consideration the dimensions of all doorways and entryways, stairways and banisters, tight corners and hallways and any fixtures or other obstacles that may interfere in the pathways from the delivery truck to where you want your furniture to be placed.
Freight Receipt & Damages
You must be present to receive, inspect and sign for your delivery. You may want to arrange for help the day your delivery is scheduled. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill of lading before signing and WHILE THE DRIVER IS PRESENT. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again note any damage on the bill of lading BEFORE SIGNING. It would be best to fully unpack the items prior to signing receipt in good condition. If you sign without making any notations, you are accepting the merchandise in good quality condition and a claim will be difficult to make. Please notify the freight company and Spoiled Rotten Too at toll free (877) Spoilme (776-4563) or (516) 677-0707 of the damage immediately. Damage resulting from shipping is the responsibility of the freight carrier and Spoiled Rotten Too will assist in filing a claim on your behalf. It is imperative that proper instructions be followed to result in a favorable claim. For several weeks save all packing material and boxes in case of a return or if they need to be examined at a later time.
Custom Items
Spoiled Rotten Too offers many custom-designed furnishings, furniture pieces, bedding, decorative accessories & personalized hand painted gifts, and other made-to-order items that are custom made especially for you. Unfortunately, we cannot accept returns on these items, as they are especially made to your specifications. If you wish to cancel an order for furniture, bedding or custom made items, you may do so within 2 days of the placement of the order. On the third day, your order will go into production.
If you have any questions regarding this policy on furniture, bedding or custom made items, please do not hesitate to call us at 1-877-776-4563.
Spoiled Rotten Too makes fabric and finish samples available to help you select the appropriate colors and designs for your décor. Because custom items cannot be returned, Spoiled Rotten Too suggests that you contact a Design Consultant to request a sample prior to purchasing custom items. There may be a small fee involved, but will be credited against your furniture or bedding order. You can email Customer Service or call us at toll free (877) Spoilme (776-4563) or (516) 677-0707 Monday through Saturday between 10 a.m. and 6 p.m. (Eastern Standard Time).
Non-custom Items
Spoiled Rotten Too strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit. For chandeliers, lamps or other items a 25% restocking fee will be charged. Returned items must be unused, in their original condition and their original packaging.
Simply call us within 10 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Spoiled Rotten Too will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase (less the 25% restocking fee if applicable) or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Spoiled Rotten Too; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage. Please include the following information when returning your item:
1- Your name, address, telephone number and e-mail address
2- Reason for return
3- Order number and copy of original packing slip
4- Request for exchange, store credit or refund
5- Ship to:
Spoiled Rotten Too Att: Returns
7931 Jericho Tpke
Woodbury, NY 11797
If you return an item after the 10 business day window, without a RA #, and/or Spoiled Rotten Too suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping and Delivery section.
You can email Customer Service (CustomerService@SpoiledRottentoo.com) or call us at toll free (877) Spoilme (776-4563) or (516) 677-0707 Monday through Saturday between 10 a.m. and 6 p.m. (Eastern Standard Time).
Please note: All sales on discounted and sale items are final sale.
Merchandise must be returned in its original condition, with original packaging and tags intact to ensure complete credit. Unfortunately, shipping costs originally paid can not be refunded and customer is responsible for return shipping costs.
For an items received that were found to be defective, in this case it will be replaced with no additional shipping fees, unless the items was purchased with free shipping, and in this case you will be charged our regular shipping cost.
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